Glaut vs. CATI

Which methodology gets you closer to your research goals?

CATI and AIMIs share a structured format, but AIMIs preserve full verbatims and use adaptive follow-ups to deliver richer insights across thousands of interviews.

CATI
Computer-Assisted Telephone Interviewing (CATI) and AI-Moderated Interviews (AIMI) both  share structural traits: open/closed questions, pre-defined outlines, and moderated delivery. The difference lies in how moderation is performed, and in the quality of data produced.

Glaut AIMI vs. CATI at a glance

CATI
Question Types
Mix of open and closed
Mix of open and closed
Outline
Fixed interview script
Fixed interview script + adaptive probing
Moderator
Human operator follows script
AI-moderator adapts dynamically
Transcription
Often summarized or partial
Full verbatim transcription, and audio
Moderator expertise
Typically call-center staff, not trained qualitative moderators
Rules modeled on qualitative best practice
Follow-ups
Generic, mechanical (”tell me more”)
Context-based, adaptive, and instructed by the researcher
Scalability
Limited by human working hours: costs rise with volume
Runs thousands of interviews simultaneously, 24/7, in 50+ languages
Problems
Missed verbatim, lack of moderator skill, mechanical probing
Requires AI adoption and respondent comfort
Similarities
Structured format, open + closed questions, moderated flow
Same structure, different execution

When to use each

Use Glaut (AIMIs) when:

- When you need depth at scale: consistent probing across hundreds or thousands of interviews.
- When you need verbatim fidelity: every word captured and coded.
- When you want lower operational drag: no call centers, asynchronous mobile-first access.
- When you need fast analysis: quant and qual merged in one dataset.
- When you want to enrich trackers with narrative “why” alongside numeric “what.”

Use CATI when:

- When telephone reach is essential (audiences best contacted by phone).
- When quotas or compliance require a human operator.
- When scripted clarification via a live person is part of the methodology.

(H3) Why Glaut performs better:

- No loss of nuance: every word transcribed and analyzed.
- Consistent depth: adaptive probing without interviewer drift.
- Scalable quality: from 10 to 10,000 interviews with the same rigor.
- Speed: instant dashboards combining scores, themes, and quotes.
- Higher comfort: async voice/text lowers friction for participants.

Faq

Get answers to the most commonly asked questions

If AIMIs are AI-moderated, how do you avoid shallow or irrelevant probing?

AIMIs run on a pre-defined design with guardrails: allowed probe types, relevance checks, and stop conditions. Follow-ups reference prior answers (not generic prompts), with all steps logged for auditability.

Can AIMIs replace CATI in every case?

In most cases yes!  AIMIs are smartphone-based and reach people wherever they are. They cover the same audiences as phone surveys, but with richer data and less friction. The exception is when a study explicitly requires live human interaction by phone. In all other contexts, AIMIs provide consistent depth, verbatim fidelity, and faster insights at scale.

How do AIMIs work with existing surveys or trackers?

Glaut AIMIs can run standalone or be embedded into existing surveys adding a qualitative “why” layer alongside quant items without disrupting workflows.

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